- What kind of support services will I receive from Free versus Premium version of a theme?
With the Free version, we only answer issues submitted in the WordPress.org forums. However, you can always refer to the Theme Documentation to learn how to install, set up, and customize the theme and also troubleshoot commonly faced issues.
With the Premium version, you’ll be getting an industry-standard support service with a Support Ticket system. With Support Ticket, you can submit any issues regarding the theme on our Support Page or you can mail us at [email protected]. Issue submissions will be answered and resolved within 16 hours of submission. Moreover, you’ll also be receiving regular theme updates to ensure your theme is running without issues.
- Do you offer theme support services?
Yes, we do! For an extremely low price, we offer Monthly WordPress Support Service to ensure your website and the installed theme(s) run smoothly without any technical or security issues.
Besides, if you’re looking for Theme Customization or Theme Installation services, we offer those too! Check out our services pages about Theme Customization Service and Theme Installation Service to know more.